FAQs - Privacy & Cookies
FAQs - Privacy & Cookies
How does EKOH protect my personal information?
We use industry-standard security measures to protect your personal information, including secure SSL encryption for all transactions. We never sell or share your personal data with third parties for marketing purposes.
What personal information do you collect?
We collect information you provide when:
- Creating an account (name, email, password)
- Placing an order (shipping address, billing information)
- Subscribing to our newsletter (email address)
- Contacting customer support (name, email, inquiry details)
How do you use my personal information?
We use your information to:
- Process and fulfill your orders
- Communicate about your orders and account
- Send marketing emails (if you've opted in)
- Improve our products and services
- Comply with legal obligations
Do you use cookies?
Yes, we use cookies to:
- Remember your shopping cart
- Keep you logged into your account
- Analyze website traffic and usage
- Personalise your shopping experience
- Enable essential website functionality
Can I opt out of cookies?
You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality, such as keeping items in your cart or staying logged in.
Do you share my information with third parties?
We only share information with trusted service providers who help us operate our business, such as:
- Payment processors (to process transactions)
- Shipping carriers (to deliver orders)
- Email service providers (to send communications)
These partners are contractually obligated to protect your information and use it only for the services they provide to us.
How can I access or delete my personal data?
You have the right to:
- Access your personal data
- Request corrections to your data
- Request deletion of your data
- Opt out of marketing communications
Contact us at support@ekoh-store.com to exercise these rights.
Do you comply with GDPR and privacy laws?
Yes, we comply with applicable privacy laws including GDPR (for EU customers), the New Zealand Privacy Act, and other international privacy regulations.
Where can I read your full Privacy Policy?
Our complete Privacy Policy is available at /policies/privacy-policy. It provides detailed information about how we collect, use, and protect your personal information.
How do I opt out of sharing my personal information?
We do not sell your personal information. If you want to ensure your data is not shared, visit our Do Not Sell or Share My Personal Information page.
