FAQs - My account
FAQs - My Account
How do I create an account?
You can create an account during checkout or by clicking "Account" in the top menu and selecting "Create Account." You'll need to provide your email address and create a password.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view order history, and receive exclusive offers.
How do I reset my password?
Click "Account" in the top menu, then select "Forgot Password." Enter your email address and we'll send you a password reset link.
How do I view my order history?
Log into your account and navigate to "Order History" to view all your past orders, tracking information, and order details.
Can I update my account information?
Yes! Log into your account and go to "Account Settings" to update your:
- Email address
- Password
- Shipping addresses
- Communication preferences
How do I save multiple shipping addresses?
In your account settings, you can add and save multiple shipping addresses. This makes checkout faster when shipping to different locations.
Can I delete my account?
Yes, you can request account deletion by contacting us at support@ekoh-store.com. Please note that deleting your account will remove your order history and saved information.
Why am I not receiving emails from EKOH?
Check your spam/junk folder first. If you're still not receiving emails:
- Verify your email address is correct in your account settings
- Add support@ekoh-store.com to your contacts
- Check your email preferences in your account settings
How do I unsubscribe from marketing emails?
Click the "Unsubscribe" link at the bottom of any marketing email, or update your email preferences in your account settings.
Is my account information secure?
Yes! We use industry-standard security measures to protect your personal information. Read our Privacy Policy for more details.
