FAQs - Certification, terms & credentials
FAQs - Certification, Terms & Credentials
Are EKOH products certified organic?
While not all our products carry organic certification, we prioritize natural, plant-based ingredients and work with brands that maintain high environmental and ethical standards. Specific certifications are listed on individual product pages where applicable.
What certifications do your products have?
Our products and partner brands hold various certifications, including:
- Cruelty-free certifications
- Vegan certifications (where applicable)
- BPA-free certifications for containers
- Eco-friendly and sustainable product certifications
Specific certifications are noted on each product page.
Are your products tested for safety?
Yes, all our products meet New Zealand and international safety standards. Our partner brands conduct appropriate safety testing to ensure products are safe for their intended use.
Do you comply with NZ Consumer Law?
Absolutely. We comply with all New Zealand Consumer Law requirements, including the Consumer Guarantees Act. Products must be of acceptable quality, fit for purpose, and match their description.
Where can I find your Terms of Service?
Our complete Terms of Service can be found at /policies/terms-of-service. These outline the terms and conditions for using our website and purchasing our products.
What is your Privacy Policy?
We take your privacy seriously. Our Privacy Policy explains how we collect, use, and protect your personal information. Read the full policy at Privacy & Cookies.
Are your products compliant with international regulations?
Yes, our products comply with regulations in all markets we ship to, including New Zealand, Australia, the United States, Canada, and the United Kingdom.
Do you have product safety data sheets?
Safety data sheets are available for applicable products upon request. Contact us at support@ekoh-store.com if you need specific product safety information.
What is your commitment to sustainability?
Our sustainability commitment includes:
- Plastic-free and reusable product focus
- Compostable and recyclable packaging
- Tree planting with every purchase
- Supporting local and ethical manufacturing
- Transparent ingredient sourcing
Learn more on our Sustainability page.
